What material are the masks made of?
Our masks are made from 100% polyester material for reusability, washability and comfort. Specifically the material is reinforced 3 ply 100% polyester. When the 2-ply filter is inserted, your mask will have a total of 5 layers of protection. The outer shell is water repellent and will not absorb airborne contaminants and droplets.
What is the filter material?
The filter material is polypropylene. The filter is sandwiched between layers of polyester to prevent inhalation of filter materials, and protect the face from the abrasive material.
Do the masks fit children?
The current Beaker Face Mask is designed to fit most adults. At this time, we do not offer children sized face masks.
Why am I paying for shipping on my mask/filter order?
Because of your purchase, a low shipping fee of $5 will be added to your order to support the future production of face masks for those who need them.
When will I get my order?
Our Beaker Face Mask items are available for pre sale starting Tuesday, May 12th 2020. While our traditional Luglife.com orders will continue to ship as normal, you can expect your Beaker Face Masks to begin shipping June 2nd 2020. Be aware that all orders may face carrier delays, which are out of our control, and transit time will depend on your destination location. **Please note - Masks will begin shipping June 2nd. All orders including additional Lug items will wait to ship together on June 2nd. Please place a separate order if you require earlier shipment for any non-mask Lug items.
If the facemask is non-medical grade, why do I need to wear one?
With the emerging information regarding pre-symptomatic and asymptomatic transmission, wearing a non-medical mask—even if you have no symptoms―is an additional measure you can take to try to protect others around you. Wearing a non-medical mask is another way of covering your mouth and nose to prevent your respiratory droplets from contaminating others or landing on surfaces. A mask can also help remind you to not touch your nose and mouth.
What do I do if I run out of filters?
You can always purchase more from luglife.com. Click here to purchase.
How often should I change my filter?
We recommend inserting a new filter every time you use your mask. Also, if the filter gets wet, discard and replace with a new filter.
Does my mask and filter purchase have warranty coverage?
No, the Lug Beaker Face Mask and disposable filters do not have coverage under our Lug warranty program.
What is your return policy?
Your purchase supports the future production of face masks and for the safety of all of our customers and staff, all face masks and filter packs are non-refundable and final sale.
Can I return unused masks or filters if I change my mind?
For the safety of all of our customers and staff, all face masks and filter packs are non-refundable and final sale.
Can I use any Lug promo codes on my mask/filter order?
No, you cannot use any future or existing Lug promo codes on your mask/filter orders.
Can I wear my mask without a filter?
Please note, while our Beaker Face Masks are not medical-grade, they have passed the highest level of consumer testing by an independent testing facility. For additional protection and to further inhibit the transmission of various external elements, the mask has a slip pocket where you can insert a 2-ply disposable filter into the mask. Yes, you can wear your Beaker Face Mask without a filter and still have protection from external elements.
I’m an organization that would like to make a custom/branded mask order? Are you taking these requests?
Yes, we are taking orders for custom/branded masks for local organizations. Please fill out our form here.
I have 50 employees at my nursing home and I have been trying to obtain masks. Can you help us?
Please visit our donations request page and fill out the form by visiting this link.
I have 20 employees in my local store and we are in a rural community providing essential groceries and supplies to our community. We love Lug. Can you help us with a donation?
Please visit our donations request page and fill out the form by visiting this link.
When will the other healthcare essential items (surgical caps and gowns) be available for sale?
These items were only available for donation and will not be sold to the general public.
I’ve run out of filters. Can I use a paper towel or tissue as my filter? Will this work?
We are unable to confirm the effectiveness of using paper towels, tissue or coffee filters as a filter in our mask. If you would like to purchase more filters, you can do so through this link
Why are your masks so expensive?
Please note, that our Lug Beaker Face Masks have been meticulously third-party tested and have passed at the highest level for consumer wear. For the price of $30 you will receive three 3-ply 100% polyester non-medical grade masks that are machine washable, reusable, and water repellent. Each mask also features a filter pocket for disposable filters adding additional protection.