Q: What material are the masks and face covers made of?
A:
The Beaker & Beaker 2 Face Masks are made from 100% polyester material for reusability, washability and comfort. Specifically the material is reinforced 3 ply 100% polyester. When the 2-ply filter is inserted, your mask will have a total of 5 layers of protection. The outer shell is water repellent and will not absorb airborne contaminants and droplets.
The Pocket Face Cover is made from 100% polyester material for reusability, washability, and comfort. The Pocket fits over the nose and under the chin, making it both comfortable and full coverage. The adjustable earloop straps can be easily hung over the ears and adjusted with silicon sliders, which offer a comfortable fit for most consumers. Additionally, each mask features an interior soft-lined filter/slip pocket, which offers you 3 ply multi-layered protection, effectively protecting you from dust, pollen, and other fine particles in the air.
Q: What is the filter material?
A: The PM2.5 Face Mask Filters offer 5-layer filtration system in each filter, which are made of activated carbon and non-woven fabric melt-blown filter cloth.
Q: How do I care for my face mask or face cover (Beaker, Beaker2 or Pocket)?
A:
- If you plan to reuse the face mask, wash it before wearing it again
- Be sure to wash your hands with warm water and soap for at least 20 seconds or use hand sanitizer with a minimum 60% alcohol base before handling the mask
- Machine wash on a gentle cycle and line dry
- Do not iron, do not dry clean and do not bleach
- (If you own the Pocket)
- Place each Pocket in their coordinating wash bag and machine wash on gentle cycle and line dry
- Do not iron, do not dry clean and do not bleach
- Insert a new filter every time you wear your mask. If the filter gets wet, discard and replace with a new filter
Q: Do the masks fit both adults and children?
A: Our Beaker, Beaker 2 and Pocket Face Covers are available in adult, small and youth sizing. Our small/youth sizing will fit most children. This mask should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
Q: Why am I paying for shipping on my mask/filter order?
A: Because of your purchase, a low shipping fee of $5USD/$6.25CAD will be added to your order to support the future production of face masks for those who need them. You will need to choose this shipping option when at checkout. Note: if you add in an additional non-mask/filter product to your cart you will be charged our standard shipping rate and not our low shipping fee.
Q: If the face mask is non-medical grade, why do I need to wear one?
A: With the emerging information regarding pre-symptomatic and asymptomatic transmission, wearing a non-medical mask—even if you have no symptoms―is an additional measure you can take to try to protect others around you. Wearing a non-medical mask is another way of covering your mouth and nose to prevent your respiratory droplets from contaminating others or landing on surfaces. A mask can also help remind you to not touch your nose and mouth.
Q: What do I do if I run out of filters?
A: You can always purchase more from luglife.com. Click here to purchase.
Q: How often should I change my filter?
A: We recommend inserting a new filter every time you use your mask. Also, if the filter gets wet, discard and replace with a new filter.
Q: Does my mask and filter purchase have warranty coverage?
A: No, our Lug Beaker, Beaker 2 and Pocket Face Cover and disposable filters do not have coverage under our Lug warranty program.
Q: What is your return policy?
A: For the safety of all of our customers and staff, all face masks and filter packs are non-refundable and final sale.
Q: Can I return unused masks or filters if I change my mind?
A: For the safety of all of our customers and staff, all face masks and filter packs are non-refundable and final sale.
Q: Can I use any Lug promo codes on my mask/filter order?
A: No, you cannot use any future or existing Lug promo codes on your mask/filter orders.
Q: Can I wear my mask without a filter?
A: Please note, while our Beaker, Beaker 2 and Pocket Face Covers are not medical-grade, they have passed the highest level of consumer testing by an independent testing facility. For additional protection and to further inhibit the transmission of various external elements, the mask has a slip pocket where you can insert a 2-ply disposable filter into the mask. Yes, you can wear your Beaker Face Mask without a filter and still have protection from external elements.
Q: I am an organization that would like to make a custom/branded mask order? Are you taking these requests?
A: Yes, we are taking orders for custom/branded masks for local organizations. Please fill out our form here.
Q: I have 50 employees at my nursing home and I have been trying to obtain masks. Can you help us?
A: Please visit our donations request page and fill out the form by visiting this link.
Q: I have 20 employees in my local store and we are in a rural community providing essential groceries and supplies to our community. We love Lug. Can you help us with a donation?
A: Please visit our donations request page and fill out the form by visiting this link.
Q: I’ve run out of filters. Can I use a paper towel or tissue as my filter? Will this work?
A: We are unable to confirm the effectiveness of using paper towels, tissue or coffee filters as a filter in our mask. If you would like to purchase more filters, you can do so through this link
