Q: What is the #LugLifeBox?

A: The #LugLifeBox is a curated MYSTERY box that includes unique and specialty Lug items that are meant to instantly brighten your day. Every item has been carefully curated and designed with you in mind. We wanted to spread some Lug Love with an assortment that will make you smile! Each #LugLifeBox we offer to our customers is a little bit different each time, either to match the season or pattern of choice. 

 

Q: What’s included?

A: Unfortunately, we can’t spill the exact contents of the box...because where’s the fun in that? But here are a few of the fun things that you can expect in your #LugLifeBox….

  • Never-before-seen Lug products

  • Collectible and specialty Lug items 

  • Exclusive special offers & items

  • LugLife Rewards bonus points opportunities

Q: Can I use my existing loyalty points towards my purchase of the #LugLifeBox?

A: Yes, you can redeem your loyalty points for the #LugLifeBox. Please note: any additional discount/promotional codes are not applicable on #LugLifeBox purchases.

 

Q: Can I earn loyalty points on my #LugLifeBox purchase?

A: Yes, every purchase of a #LugLifeBox allows you to earn loyalty points and will be updated on your account within 14 days of the original purchase date.

 

Q: Can I use any promo codes or discount codes on my #LugLifeBox purchase?

A: No, any additional discount/promotional codes are not applicable on #LugLifeBox purchases. You can redeem your LugLife loyalty points or use a Lug gift card on your purchase though.

 

Q: Can the #LugLifeBox be added on to the rest of my Luglife.com order? 

A: No, the #LugLifeBox cannot be purchased alongside other items. Please do not add any other items to your cart at checkout. 

 

Q: Can I use an existing Lug gift card on my #LugLifeBox purchase?

A: Yes, you can use a Lug gift card when purchasing your #LugLifeBox. 

 

Q: Do you take returns or exchanges?

A: #LugLifeBox purchases are final sale and non-refundable. We do not accept returns or exchanges of boxes or box items. Any returns made to us will not be eligible for a refund.

 

Q: Are the products in the box under Lug warranty?

A: Any returns/exchanges are valid on Lug products (excluding Lug Beaker, Lug add-ons) for manufacturer defects only.

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