Q: Are the QVC products the same as the ones you sell on your website?

A: Most of them are. However, some Lug bags on QVC have additional features or are offered in different colors. If you would like to inquire about a specific Lug bag, please contact Customer Care by filling out the form at this link: https://www.luglife.com/pages/contact-us 

Q: Does the bag I purchased from QVC have warranty?

A: Lug offers a one-year limited warranty covering manufacturer defects only. Any damages resulting from misuse, abuse or from normal wear and tear, included that caused by airlines or other carriers are not covered under our policy. Please visit our Warranty Policy webpage at www.luglife.com/pages/warranty-policy for more details


Q: How do I return my QVC purchase?

A: If you're not satisfied with your purchase for any reason, QVC return policy allows you to send back the merchandise using the return label within 30 days of the date you received the package. For more details, please visit the QVC return policy page: http://www.qvc.com/FAQReturns.content.html. Please do not send your QVC purchase back to us. We will not be able to process the return.




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