Q: What is your gift return policy?

In the event we do not have original proof of purchase, your new and unused item may be returned without a receipt for the latest sale price for a merchandise credit. Please note all gift returns will be subject to a return shipping cost. The item must be new and unused. All gift refunds will be made in the form of an Electronic Gift Card that can be used on Luglife.com. The item must be currently active on Luglife.com. We cannot accept discontinued items. 


Q: I received a bag as a gift but it I don't have a receipt, can I still return it?

You may still return an item without the receipt, provided that the item is in brand new condition, tags are attached, the item is currently active on LugLife.com, and you have filled out the return form. You will then receive a LugLife.com gift card for the current sale price of this item. 

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