Q: How much is shipping on LugLive?
A: Enjoy exclusive perks with LugLive 5! Pay just $5 on your first order of the week to unlock 5% STORE CREDIT and FREE SHIPPING on your orders for the rest of the week
*Each customer will earn 5% back in store credit on every purchase made. Once the credit is applied to your account, you'll have 90 days to use it towards your next purchase. The net amount is determined by subtracting all applied discounts, shipping costs, sales tax, and account credits from the purchase total. Program subject to change or end at any time without notice.
(The current weekly period begins every Monday at 9:00am EST and continues through the following Sunday at 11:59pm EST).
*Shipping offers may differ every week, so please listen carefully to the timeline the host expresses during the live show or on Lug social media channels. Shipping delays may also happen for unforeseen circumstances or holidays.
Q: When do my orders ship?
A: All #LugLive orders start the packing process for shipment on Monday's- following each weekly show period- Tracking information is sent out to customers normally by the end of the week or early the following Monday. Once the order has some tracking information we will reach back out to you by email with the tracking information. Please note, US orders may expect delays with tracking updates due to UPS delays.
Q: Why do you only ship orders at the end of the show week?
A: To efficiently package all of you items together, we group a calendar week of orders into one day of shipping. This allows us to give you a great deal on shipping and provides the most effective way for us to process your orders.
Q: What if I order on a Monday?
A: Because orders begin processing for shipment on Mondays, your orders will be received as part of the Tuesday order bundle. Thus, it will be prepared for shipment the following Monday. (This applies to orders that are placed after 11:59pm EST on Sunday).
Q: Can I pay for expedited shipping?
A: Due to our consolidated shipping process, at this time, we do not offer expedited shipping.