Q: When will I receive tracking information?

A: A tracking number will be sent to you when your order ships via email.You can also find your tracking number when you log into your account. Please allow 48 hrs from the time you are given a tracking number before checking on the status of your shipment. If after 48 hrs you are still encountering difficulties, please do not hesitate to contact our Customer Care Team by filling out the form at this link: https://www.luglife.com/pages/contact-us

 

Q: What happens if I refuse a delivery?

A: Any refused package from the intended recipient without notifying Lug beforehand or the package has already left our warehouse and is in the hands of the shipping carrier will be subject to a $12 fee and will be deducted from the refund.

 

Q: I am missing an item in my order, what do I do?

A: We strive for accuracy in all of our shipments. Now and then mistakes happen.If your package arrived without one of the products you ordered or is incorrect,  please contact Customer Care by filling out the form at this link: https://www.luglife.com/pages/contact-us

 

Q: The shipping carrier has lost my package... what do I do?

A: If you received a tracking code and checked with your carrier but don't see any updates or details on your package, please contact Customer Care by filling out the form at this link: https://www.luglife.com/pages/contact-us,  and we will put in a claim with the carrier.

NOTE: If your package gets lost in shipment and a new package is requested there is a possibility the original item on the order could be out of stock and cannot be fulfilled by Lug. 

 

 



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